Returns Policy



MobileSignal.co.uk is proud to offer a 30 day money back guarantee for any items which are found to be faulty or not providing an increase in signal for a customer. We accept a 30 day return period, via trackable courier with a RMA code.

 

Return change of minds

The unit has to be unopened and in the same condition it was received, we will fully inspect & power up all returned devices. Customers are responsible for shipping charges of the return delivery. Your order will be refunded upon receiving the product in its original packaging less any shipping and handling fees.

 

Returns with technical Issues

To ensure that the issue is with the device and not the installation all returns must go though MobilesignalTechnical Support to be qualified for a refund. Once we are satisfied that the issue cannot be resolved we will process your returns through the following process, to return your product our technical department will contact Mobile Repeater Customer Service and request an RMA code which includes a special returns address along with that authorization.

The product must be returned in a re-sellable condition.

 

Exceptions

Any returns received without an RMA authorization, outside of 30 days from the original delivery date, or to the wrong address will not be refunded.

  • Damaged equipment returned even with an RMA may be subject to a 20% restocking fee depending on damage.
  • Orders for pre-cut lengths of cable are non-refundable.
  • Orders for outdoor equipment such as aerials are non-refunded.
  • No refunds on discounted clearance (in working condition) items and all sales are final.
  • Customers are responsible for shipping charges of the return delivery. Your order will be refunded upon receiving the product in its original packaging.

We will only refund the amount paid minus our original postage and handling costs (even if free delivery offered), as with all online stores postage is non refundable.

 

Delivery

When a unit is in process of delivered if it is either refused, customer does not accept delivery, or if delivery address is changed while product is in transit it is the customers responsibility to inform the courier or such changes. Should the courier return the unit to mobile repeater because attempted delivery has failed the customer will be liable for the cost of return delivery and a handling and restocking fee will be incurred.

The terms above do not affect your consumers statutory right to a refund under the Sale of Goods Act 1979